This policy explains how we collect, use, and protect your information when you use our website or services.
1. Information We Collect
Personal Information
When you book a service, request a quote, or contact us, we collect:
- Name
- Email address
- Phone number
- Service address
- Payment details (when applicable)
Usage Data
We automatically collect information about how you use our website:
- IP address
- Browser type
- Pages visited
- Time spent on pages
Cookies
We use cookies to improve your experience and analyze site traffic. You can manage cookie preferences in your browser settings.
2. How We Use Your Information
We use your information to:
- Provide and schedule our services
- Process payments and send invoices
- Respond to your questions and requests
- Send service reminders and updates
- Improve our website and services
3. Sharing Your Information
We do not sell your personal information.
We may share your information with:
- Service providers who help us run our business (scheduling software, payment processing), under confidentiality agreements
- Legal authorities when required by law
4. Your Rights
You can:
- Request access to the information we have about you
- Ask us to correct inaccurate information
- Ask us to delete your information
- Opt out of marketing emails using the unsubscribe link
To exercise these rights, contact us using the details below.
5. Data Security
We protect your information with security measures including encryption and secure servers. Only team members who need access to do their jobs can view your personal information.
6. International Transfers
If you’re outside the United States, your information may be transferred to and stored in the United States.
7. Children’s Privacy
Our services are not directed to anyone under 13. We do not knowingly collect information from children.
8. Policy Updates
We may update this policy from time to time. Changes will be posted on this page with a new effective date.
Effective date: January 22, 2025
9. Contact Us
Questions about this policy? Contact us:
Email: hello@sparkleservice.com
Phone: 847-230-7447
Address: 3605 Woodhead Dr 110B, Northbrook, IL 60062